AI Omnichannel Customer Support Platform by BlueTweak
AI-powered chatbot that automates customer support inquiries.
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About
BlueHub, developed for more than 20 years by BlueTweak company, is a cloud-based AI omnichannel Customer Support Platform. It integrates email, chat, social media, and phone interactions into one unified system.
BlueHub enhances the customer journey by resolving queries accurately and efficiently, freeing your team to focus on high-value tasks. With AI-powered automation, customers receive consistent, instant responses 24/7, in every language your customer support team speaks. No coffee breaks, no holidays, no waiting, just focus to improve your First Response Time and Average Resolution Time.
The tool empowers your business to deliver a personalized customer experience, giving to managers and agents instant access to review client history and data in real time.
Prevent budget drain by bouncing tickets between agents. AI routes emails, chats, and forms without agent effort. Fewer mistakes, lower costs, and no more wasted hours on triage.
Cut response times and increase CSAT with Suggested Reply and agentic technology like Chatbtos and Voicebot to deliver expert answers in seconds. Try BlueHub and experience AI support that’s fast, accurate, and human-guided.
Key Features
Agentic Voicebot
Ai Assistants, Ai Chatbots, And Ai Writer
Agentic Chatbot
Proposed Reply
Smart Knowledge Base
Ai Translation
Multilingual Chat Transcript
Multilingual Ai Summary
Ticket Qa With Ai Transcripton & Translation
Real-time Translation
Real Time Reporting
Cloud Based
Nps & Fcr & Csat
Ai Classification
Ai Routing
Key Features
Handles varying complexity levels
Escalates issues to humans
Multiple interaction styles
API Integration with databases
Offers seamless human handoff
Scalable for growing businesses
24/7 availability
Frees support team for urgencies
Uses Natural Language Processing
Generates context-aware replies
Cost efficiency through automation
Multi-level support experience
Real-time
detailed responses
Reduces user frustration
Button-based
keyword-based
generative answers
Helps agents optimize support
Improves overall customer satisfaction
Automates routine inquiries
Rich responses via API integration
Supports increasing customer interactions
Employs smart knowledge base
Multi-lingual support
Customer profile feature
Integrated ticketing system
Quality performance management
Workforce management feature
Customer support analytics
Call transcription feature
Scalable with business growth
Drives faster issue resolution
Delivers contextually accurate responses
Designed for user ease
Canned responses feature
Minimizes user frustration
Handles diverse queries
Seamless human expertise transition
Integrates with Business Systems
Delivers dynamic
accurate responses
Reduces proportional staff increases
Improves navigation clarity
Automates low-complexity tasks
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Information
Pricing
Paid
Pricing Value
$75/month
Pricing Period
Monthly
Favorites
0
Release Date
August 8, 2025
Website
bluetweak.com
Category
Alternatives
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