DevRev AgentOS
AI-powered apps for smarter product management
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About
DevRev AgentOS is a cloud-based platform designed to help in improving the efficiency and coordination among customer support and software development functions.
The tool uses artificial intelligence technology to analyze and cluster customer feedback, helping product managers gain valuable insights. DevRev AgentOS features an in-app search function and ‘nudges’ – both AI-powered – to enhance the customer experience without compromising the self-service aspect.
It also supports live chatting and fine-tuning for continuous learning. The tool is designed to help align technical support with product engineering, streamline tier 2 support processes, and decrease debugging and root cause analysis time.
Its AI agents can reduce time taken in customer problem-solving by optimizing priority setting. DevRev AgentOS also includes analytics capabilities that offer a 360 view of customer and product analytics and help in making informed decisions, tracking team performance, and standardizing business processes.
It has a serverless workflow engine to define business processes guiding agents and prompt objectives to automate tasks. Various connectors allow actions to be specified for agents to complete across systems.
An advanced AI-powered knowledge graph connects your work to its impacts on the customer. DevRev AgentOS also simplifies data exploration and maintains data access permissions across different sources.
Altogether, it aims to provide an intuitive and social experience for its users through its beautifully designed apps and enhanced engagement with seamless in-app and portal interactions.
Key Features
Cloud-based platform
Supports customer support and software development
Analyzes and clusters customer feedback
Helps product managers gain insights
In-app search function
Enhances customer experience
Promotes customer self-service aspect
Supports live chatting
Allows for continuous learning
Aligns technical support with product engineering
Streamlines tier 2 support processes
Reduces debugging and root cause analysis time
Optimizes priority setting in problem-solving
In-depth analytics capabilities
360 view of customer and product analytics
Tracks team performance
Helps in standardizing business processes
Serverless workflow engine
Automates tasks
Connectors to complete tasks across systems
Maintains data access permissions across sources
Enhances engagement with seamless in-app and portal interactions
Beautifully designed apps
Intuitive and social experience
Improves decision making with fast analytics
Helps to build a culture of excellence in support and product management
Customer specific Vector DB
Automated RAG pipelines
Text to SQL analytics engine
Data exploration without delay
Efficient mobile solutions
Reduced cost to serve
Improved net retention
Faster troubleshooting
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Information
Pricing
Free Trial
Pricing Value
$9.99/month
Pricing Period
Monthly
Favorites
0
Release Date
September 2, 2023
Website
devrev.ai
Category
Alternatives
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