Gorgias
Streamline e-commerce customer service with AI
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About
Gorgias is a helpdesk tool designed specifically for e-commerce stores. The tool provides an all-in-one support inbox that allows businesses to easily centralize and manage customer interactions across various channels, including email, social media, live chat, voice, and SMS.
With its automation features, businesses can provide instant resolutions to common customer service enquiries. Utilizing AI, Gorgias is able to automate tasks such as prioritizing, assigning, and tagging support tickets, thus improving efficiency and productivity.
Another key feature is the ability to automatically process returns, send tracking information, generate discount codes, update subscriptions, and more, without the need to open Shopify or other e-commerce platforms.
Gorgias also offers customer insights, giving customer service teams access to each customers order history, loyalty status, subscriptions, reviews, and more.
This information can be used to provide more personalized and helpful responses. The tool is compatible with popular e-commerce platforms such as Shopify, BigCommerce, Magento, and WooCommerce.
Key Features
E-commerce specific
All-in-one support inbox
Multichannel customer service
Integrated with popular e-commerce platforms
Automation features
Instant resolutions
Automated support ticket management
Automatic return processing
Auto-sends tracking information
Discount code generation
Subscription updates
Accessible customer insights
Customized responses
Voice and SMS support
Compatible with Shopify
Compatible with BigCommerce
Compatible with Magento
Compatible with WooCommerce
Order management
Real-time performance monitoring
Customer satisfaction survey
Cross-team collaboration
Conversations management
Hyper-segmented on-site campaigns
Promotions
information
and incentives display
Text message support
Automated ticket triaging
Customer channels integration
Triage queries automation
Collaboration with over 100 E-commerce tools
Support ticket sidebar for customer data
Efficient helpdesk
Easily setup automations
Quick connection to store and channels
Single-click channel integration
Basic customer questions automation
Human support option
Customer profile details
7 days to inbox zero
Hands-on support from experts
Works under controlled conditions
Automation for instant customer service
Efficient Gorgias Voice feature
Mobile conversational text message support
Robust reporting feature
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Information
Pricing
Paid
Pricing Value
$360/month
Pricing Period
Monthly
Favorites
0
Release Date
November 10, 2023
Website
www.gorgias.com
Category
Topics
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This tool is not claimed by its owner.
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