Keatext

Keatext is an AI-powered text analytics platform designed to gain insights from feedback like reviews, surveys, and support tickets. Providing tailored AI recommendations, it aims to enhance both customer and employee experiences.

This tool eliminates the necessity to redesign your technology stack, it seamlessly fits into your existing system as a standalone, cloud-based analytics system.

Keatext enables users to upload their own data files or use its integrations to uncover insights swiftly. Companies using Keatext can identify blind spots, thus learning what might be negatively impacting their customers or employees.

It is instrumental in driving smarter, data-informed decisions. The tool also assists in identifying key factors influencing satisfaction levels. Keatext offers AI-driven recommendations, which are specific to your business context, to suggest enhancements that could significantly enhance people experiences.

Its reporting features enable easy sharing of insight summaries within the team or managerial level. Keatext’s applications extend to aiding in understanding what drives Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores, highlighting root causes of negative reviews, and suggesting ways to improve resolution times thereby reducing churn.