Parliant.AI is a tool designed to assist in customer experience gathering through AI-powered conversations. Its primary function is to conduct open-ended surveys, encouraging a conversational approach to data collection rather than traditional static form-based methods.

Respondents interact with the AI, providing their feedback via typing or voice, which allows for a more natural and comprehensive capture of their thoughts and experiences.

Parliant.AI provides a more fluid method for understanding customer perspectives by asking intelligent follow-up questions, adapting to responses in real-time.

This method aims to stimulate deeper engagement from respondents, resulting in more valuable qualitative data for understanding customer behaviour and sentiment.

Beyond data collection, Parliant.AI also comes with analytical capabilities. It automatically categorizes responses, identifies recurrent themes, and extracts actionable insights from open-ended answersallowing users to derive significant output from the data without the need for manual coding.

Ease-of-use is another key feature of this tool. Users simply inform the AI about what insights they seek, and the AI develops the entire flow of conversation, eliminating the requirement for perfect phrasing or form design.

It offers multiple subscription plans, catering to various research needs. Despite its advanced capabilities, it’s designed with simplicity and transparency in mind making it accessible and functional for users.