Siena CX

Siena AI is an autonomous customer service platform specially designed for commerce. This advanced tool marries human empathy with intelligent automation to revolutionize the operations of customer service teams and their method of shopper engagement.

Siena AI is crafted to mimic human empathy in every interaction, delivering solutions to issues and managing omnichannel customer interactions effortlessly.

The primary strength of the tool lies in its ability to comprehend context, manage multiple goals, and perform complex tasks while maintaining a personal touch, such as remembering customer’s birthdays.

Uniquely, Siena AI allows for the crafting of channel-specific AI personas with ease, thereby personalizing the customer service experience at scale with brand precision.

This ensures a consistent brand voice across all channels, enhancing the overall customer service experience. Furthermore, the AI tool employs smart routing decisions to empower teams, providing your customer service department with a competent and reliable teammate.