Worknet AI Copilot for Support Teams is a customer support tool that applies artificial intelligence to generate a conversational experience principally helpful for teams working in customer support.

Its main functionality builds around increasing productivity of support teams, organizing and sorting messages into a team inbox, and facilitating integrations with various other tools including Slack, Zendesk, Salesforce, and Intercom.

Furthermore, it offers features such as harnessing customer data for insights and connecting with experts. The tool is also used in enhancing Slack productivity as well as providing ticket management for Zendesk.

Other usages include case handling for Salesforce and communication management using Intercom integration. Worknet AI Copilot enhances customer communication through AI-assisted response suggestions based on its knowledge base.

It also assists in drafting knowledgeable articles when tickets reveal a gap in knowledge. Additionally, Worknet helps in summarizing tasks, like completion of a shift or a ticket, in a comprehensive manner.

All these features aim to enhance customer teams by incorporating their Slack and ticket history conversations into a useful customer knowledge base.