We've curated 50 of the best alternatives to eDesk, ranked by feature overlap, topic similarity, user ratings, and popularity. InboxPilot - Custom Trained Chatbot for email and web..., Help Center, and Freshworks lead the list as the closest matches.
Updated May 18, 2026
The list includes 50 freemium, so whether you're looking for a no-cost replacement or a more capable paid tier, there's an option to compare. eDesk itself is freemium, which makes freemium alternatives the most natural starting point.
Many of these tools cluster around use cases like Customer Support, Chatbot, Customer Service, and Ai Chatbot — the same problem spaces eDesk addresses. Cross-referencing tools that overlap on multiple topics gives a more reliable signal than category alone, because two products in the same category can still serve very different workflows.
Our ranking weighs eight signals: shared category, topic overlap, feature overlap, name and description text similarity (via PostgreSQL's pg_trgm and tsvector), Bayesian-smoothed user ratings, pricing-model match, popularity, and editorial overrides. Scores are then normalized within each tool's own candidate pool so the top match always represents the strongest available alternative.
Use the table of contents below to jump to free or paid alternatives, or scroll down to compare each option side-by-side with eDesk.
Ranked by compatibility score
Customer Support
Chatbot for Email using your Data!
Like eDesk, InboxPilot - Custom Trained Chatbot for email and web... is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
0 free and 50 freemium options.
26 additional candidates
InboxPilot - Custom Trained Chatbot for email and web... ranks as the highest-scoring alternative to eDesk, based on shared category, topic overlap, feature similarity, and user ratings. Ratings are still being collected for this tool.
Yes — 0 fully free and 50 freemium alternatives are available, including InboxPilot - Custom Trained Chatbot for email and web..., Help Center, and Freshworks.
InboxPilot - Custom Trained Chatbot for email and web... is similarly priced (freemium) and sits in the same category (Customer Support). View its detail page to compare features, integrations, and reviews side-by-side.
Top Customer Support alternatives include InboxPilot - Custom Trained Chatbot for email and web..., Help Center, Freshworks, and Helpkit. These tools share the same primary category and have meaningful topic overlap with eDesk.
AI-powered knowledge base for instant customer support
Like eDesk, Help Center is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Easy-to-use business software for complex problems
Like eDesk, Freshworks is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Turn Notion knowledge base into AI-powered chatbot
Like eDesk, Helpkit is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI chatbot resolves support tickets instantly
Like eDesk, Corpus is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI-powered help desk for exceptional customer service
Like eDesk, Richpanel is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Answer customer questions before they ask
Like eDesk, Inline Help is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI assistants for happier customers and lower costs
Like eDesk, Ebi is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI chat from your knowledge base in minutes
Like eDesk, Fini is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Unify customer support across all channels with AI.
Like eDesk, Whelp is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
The AI docs companion that trains, chats, and solves queries.
Like eDesk, DocsAI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Automate support with AI that understands your business.
Like eDesk, LogiChat is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI-powered support chatbot for Slack
Like eDesk, Support Guy is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Train ChatGPT on your website for instant answers
Like eDesk, Instantanswers is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI Assistant: Your company guru for exceptional customer support.
Like eDesk, Answerai is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
GPT-powered chatbots for superior customer support.
Like eDesk, Chatcare is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Automate support with AI chatbots for Crisp
Like eDesk, Enum Support is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
ChatGPT-powered AI for instant customer support
Like eDesk, Kastro Chat is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Create custom AI chatbots for your website
Like eDesk, Chatling is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI-powered chatbot for seamless customer support
Like eDesk, SiteJetAI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Build custom ChatGPT chatbots for your business
Like eDesk, Diddo is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Create custom ChatGPT support chatbots for your website
Like eDesk, SupportAI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Transform customer support with AI-powered chatbots
Like eDesk, Wizbot is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Instant answers for any question in your Slack, help desk and more
Like eDesk, eesel AI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
44 more free/freemium alternatives listed below. Browse all eDesk alternatives ↓
50 free or freemium alternatives to eDesk on /tools/edesk/alternatives.
Like eDesk, KaraboAI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Neither eDesk nor InboxPilot - Custom Trained Chatbot for email and web... has user ratings yet — be the first to review either tool to help future visitors compare them.
