SnapCall
Customer Support
Visualize, understand, and resolve customer issues faster with video.
Like Open CX, SnapCall is in the Customer Support category. Both are paid. Worth comparing on the detail page.
We've curated 38 of the best alternatives to Open CX, ranked by feature overlap, topic similarity, user ratings, and popularity. SnapCall, ChatFlow App, and REVE Chat lead the list as the closest matches.
Updated May 18, 2026
The list includes 4 freemium, 31 paid, and 3 with a free trial, so whether you're looking for a no-cost replacement or a more capable paid tier, there's an option to compare. Open CX itself is paid, which makes paid alternatives the most natural starting point.
Many of these tools cluster around use cases like Customer Support, Customer Service, Chatbot, and Api — the same problem spaces Open CX addresses. Cross-referencing tools that overlap on multiple topics gives a more reliable signal than category alone, because two products in the same category can still serve very different workflows.
Our ranking weighs eight signals: shared category, topic overlap, feature overlap, name and description text similarity (via PostgreSQL's pg_trgm and tsvector), Bayesian-smoothed user ratings, pricing-model match, popularity, and editorial overrides. Scores are then normalized within each tool's own candidate pool so the top match always represents the strongest available alternative.
Use the table of contents below to jump to free or paid alternatives, or scroll down to compare each option side-by-side with Open CX.
Ranked by compatibility score
Customer Support
Visualize, understand, and resolve customer issues faster with video.
Like Open CX, SnapCall is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
AI-powered support platform for startups and SMEs
Like Open CX, ChatFlow App is in the Customer Support category. Both are paid. Worth comparing on the detail page.
0 free and 4 freemium options.
4 free or freemium alternatives to Open CX on /tools/open-cx/alternatives.
31 paid options.
14 additional candidates
SnapCall ranks as the highest-scoring alternative to Open CX, based on shared category, topic overlap, feature similarity, and user ratings. Ratings are still being collected for this tool.
Yes — 0 fully free and 4 freemium alternatives are available, including Richpanel, eDesk, and InboxPilot - Custom Trained Chatbot for email and web....
SnapCall is similarly priced (paid) and sits in the same category (Customer Support). View its detail page to compare features, integrations, and reviews side-by-side.
Top Customer Support alternatives include SnapCall, ChatFlow App, REVE Chat, and Instabot. These tools share the same primary category and have meaningful topic overlap with Open CX.
Customer Support
Omnichannel platform for quality customer communication
Like Open CX, REVE Chat is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
Generate leads and enhance customer experience with easy chatbots.
Like Open CX, Instabot is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
AI assistant that knows your product inside out
Like Open CX, WebWhiz is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
AI-powered support agents that automate 80% of first-line support.
Like Open CX, Ajent is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
Elevate your business with advanced AI solutions
Like Open CX, Asinstant is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
Put AI ChatBot on your website in seconds
Like Open CX, VivoChat is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
Resolve 70% of support tickets instantly with AI agents.
Like Open CX, Octo is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
Build AI copilot for your SaaS product
Like Open CX, OpenCopilot is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
AI support chat: 24/7 customer service for small businesses.
Like Open CX, SBhelper is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
AI-powered customer support that delights and saves.
Like Open CX, Auralis Zap is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
Streamline e-commerce customer service with AI
Like Open CX, Gorgias is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
Transform your phone system with a custom AI bot.
Like Open CX, Paka AI is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
AI chatbots for instant, reliable customer support
Like Open CX, Torri.AI is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
AI chatbot for instant, multilingual customer support
Like Open CX, Intaali is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
Pioneering AI-powered customer support for SaaS companies.
Like Open CX, Zupport AI is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
Streamline customer support across all channels.
Like Open CX, Desku is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
AI-powered help center answers any customer question instantly.
Like Open CX, Brainfish is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
Revolutionize your customer engagement with our AI-based chatbot.
Like Open CX, Answerly is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
AI chatbot for your website's customer service
Like Open CX, ChatWebpage is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
Add ChatGPT AI chatbot to your website in 2 steps.
Like Open CX, Chabotix is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
Answer repetitive customer service 2x faster with AI-powered templates.
Like Open CX, Galeby is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Customer Support
AI-powered CRM for exceptional customer service
Like Open CX, Kustomer is in the Customer Support category. Both are paid. Worth comparing on the detail page.
25 more paid alternatives listed below. Browse all Open CX alternatives ↓
31 paid alternatives to Open CX on /tools/open-cx/alternatives.
Like Open CX, HostAI is in the Customer Support category. Both are paid. Worth comparing on the detail page.
Neither Open CX nor SnapCall has user ratings yet — be the first to review either tool to help future visitors compare them.
