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Product Genius is an AI-powered tool designed to assist businesses in transforming their operations using analytics from customer feedback. It provides actionable insights to drive revenue and enhance online reputation, as well as optimize operational procedures.

The tool employs automated responses and real-time problem-solving strategies to address customer interactions promptly. By using AI capabilities, it recognizes patterns in customer behavior to help businesses capitalize on upsell opportunities efficiently.

Product Genius also has a proactive approach towards management of customer reviews, turning each review into a growth opportunity. Its capture-feedback-anywhere feature collects customer and employee feedback via QR codes, social links, SMS, and emails, which can be analyzed in real-time to identify meaningful trends and actionable insights.

Furthermore, Product Genius provides real-time alerts in situations of negative feedback or emerging customer issues, thus enabling businesses to take swift, informed decisions.

The tool's other major functionalities include instant response to feedback, round-the-clock reputation monitoring, and operational enhancement through the reduction of routine inquiry response time.