VOC AI is an AI-driven customer service platform that aims to optimize business operations and customer relations. It features an 'AI Agent for Customer Service', an AI bot powered by OpenAI, trained on business-specific data to provide precise responses to customer queries and avoid misleading answers.

Another key feature is 'VOC', which provides VOC Analysis for Amazon sellers to understand their customers' needs and preferences, thereby assisting in the development of better products and services.

The platform also includes utilities like 'Chrome Extension' that aids in downloading and analyzing Amazon and Shopify reviews. VOC AI also offers services like sentiment analysis and customer analytics to comprehend customer emotion and preferences, enabling businesses to enhance their products and services.

It provides competitive analysis to understand market competitors, and uses product research tools to help Amazon FBA product selection. The platform also includes features like review analysis and social listening across platforms like Amazon, TikTok, Facebook, YouTube, and Instagram to understand market trends and public sentiment.

Other features include a range of free AI tools, such as ChatGPT alternatives, TikTok and Instagram hashtag generators, and a smart AI translator powered by ChatGPT.

VOC AI also serves as a resource center, with a dedicated blog that shares insights, strategies, and best practices.